Housecleaning & Housekeeping
Ostsee Kurklinik Fischland In-house training on housekeepig and housecleaning on the following topics and exercises:
- Work instructions and work procedures for cleaning the rooms, bathrooms and public areas in hospitals and hotels
- Practical checklists for housekeepers and the maids
- TÜV approved job descriptions for housekeepers and cleaners
- Large Housekeeping Test
Satisfaction degree of the participants: 96%
Foto: Workshopparticipants after successfully passing the HSK Test
Dirsch Internal Audit
Internal Audit
-
Revision of the following departments: hotel management, reception, service, housekeeping, maintenance, events, stewarding
-
Photo f.l.t.r.: Stefanie Haschke / service director, Simone Theuerkauf / Housekeeping, Angelika & Benedict Dirsch / Managing Owners and Johanna Bauerfeind / Quality Officer
Astoria Internal Quality Audit
Internal quality audit:
Revision of the following departments:
- Hotel management, reception, housekeeping and breakfast
- Preparation for the external audit by TÜV + improvements and suggestions
- Photo: Frank Haegele (right) + Frank Höchsmann during the audit
Identification and evaluation of competitors
In-house training at the Berlin Plaza Hotel on competitor analysis, focusing on:
Service analysis & Guest review
Identification and evaluation of competitors
Success factors: Guest handling & Communication
Large test with assessment & evaluation of competitors
Satisfaction degree of trainees: 94%
Photo: Stefanie Stanulla, Diecke Alexander, Michael Heßelbarth, Nanett Goethals, Julia Krause, Thorsten Irle (Frank Haegele is not in the photo)
11th Meeting of the Committee of the German Polish Government Commission
Unit "European Spatial and Urban Development Policy"
Federal Ministry of Transport, Building and Urban Development
Assistance of the 11th Meeting of the Committee for Regional Planning of the Polish-German Intergovernmental Commission for Regional and cross-border cooperation in Berlin on 23.-24.05.2011
HACCP Liquidrom
Hygiene and work processes in the kitchen and service in accordance with HACCP
- Internal training about implementation of the legally required hygiene regulations for employees of the company Liquidrom.
- Satisfaction degree of the participants: (Andreas Schmitka, Isabell Scharnagel, Jennifer Blank, Mara Müller, Sanaz Rassuli, Sven Schmalz, Ümmus Culha): 92%
- Foto: Some of the workshop participants
Qualitymanager DIN EN ISO 9000 ff
Content of the QM -training:
1. DIN-EN-ISO 9001 Introduction & Auditing
2. Business Process Management
3. Quality indicators & Quality promotion
4. Total Quality Management / TQM & EFQ
5. Exam preparation and exam
Satisfaction degree of the participants: 96%
Foto: f.l.t.r. Marina Leboucher (QCconSys), Anne Lorenz (Camping Sanssouci), Roland Harnoth (TSH), Virginia Witaseck (Camping Sanssouci), Uwe Valtinke (QCconSys), Ronny Mutscher (Institut für Mentoring von Soldaten - Institution for mentoring of soldiers), Kay Busse (Romantik Hotel Heringsdorf) and Frank Höchsmann (Hotqua Berlin)
Carl Wolff Gesellschaft
On 16.05.2011 the economy club of the Transylvanian Saxons, Berlin department, organised an introductory event with the following schedule and timeline:
17:00 Welcome speech by Dr. Susanne Kastner and Dr. Andreas Apel
http://deutsche-gesellschaft-ev.de/
17:15 Introduction of the participants of the meeting
17:30 Introduction of the CWG
18:15 Proposals of the participants and discussions on economic development and regional potential
18:30 Questions on economic and association related topics
19:00 End of the event
This was the first event of this kind and it was an overwhelming success. 50% of the participants presented applications for membership.
Foto f.l.t.r.: Dr. Andreas Apelt / Deutsche Gesellschaft, Gizela Wentrup / Association of the transylvanian saxons und Frank Höchsmann / Carl Wolff Gesellschaft