Presentation of the BiS Quality Standards
Presentation of the quality documentation:
- Quality standards for the management
- Quality standards for service
- Quality standards for events
- Quality standards for beer brewing
- Quality standards for the kitchen
- Quality standards for hotels
- Quality standards for house keeping
Photo: Quality Standards - Workshop on 02/25/2011
Quality Manager Hotel & Tourism ISO 9000 ff, Workshop organised in Berlin, from 16-18.02.2011
Objectives of the QR - seminar
The participants will.....
- know the importance of quality in service
- know ho to develop approaches to quality in service
- know the background of DIN EN ISO 9000 ff standards
- know the standards relevant for service
- know the basic contents of DIN EN ISO 9000 ff standards
- are able to adapt DIN EN ISO 9001 to service standards
- know the procedure for implementing a QM-system
- know the basics of project management
- know how to document, conduct and optimise business processes
- know the importance of statistics
Photo fltr: Felicidad Romero (Melia Berlin), Saban Kismetli (Romantikhotel Sanct Peter Walporzheim), Dana Hitzschold (The Ritz Carlton Wofsburg), Nicola Nagel (Liquidrom Berlin)
Guest & customer loyalty in hotel and restaurant businesses, Berlin 15.02.2011
Guest & customer loyalty in hotel and restaurant businesses
- Can we systematically involve our guests and our customers?
- Should we distinguish between our guests and our customers?
- From normal guests to regulars!
- Let's see who participated in the training at the Berlin Plaza:
Photo:
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Michael Heßelbarth, Bérenice Prochnow, Alexander Diecke,
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Gert Orlich, Birgit Hurras,
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Maren Habermann, Andreas Müller
"HoGa-Knigge"/Code of conduct in Hotel and Catering companies
Inhouse Training at the Berlin Plaza Hotel:
Satisfaction degree of Workshop participants: 93%
Photo:
Philipp Trampisch, Jamie Lee Lewitz ,
Luisa Moderzinski, Meltem Aydin, Julien Behrendt,
Susann Lina Metz, Ricardo Pukall, Jessica Steputat